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Customer Support

We’re here to support you 24/7, because downtime is never an option. Whether you have questions regarding the installation, operation or maintenance of any Wavestream product, we’re here to help. Our skilled support specialists are available to resolve your inquiry in a timely manner, drawing on their extensive experience in the design, operation and deployment of amplifiers for SATCOM systems used in a broad range of applications.

You can easily reach us at:

Email: support@wavestream.com
Telephone: +1 (909) 680-2224

Or simply click here, provide the information requested and email it back to us. Please make sure you let us know the best way to reach you, so we can respond to you as quickly and as conveniently as possible.

Wavestream provides technical service and support worldwide. For international customers who have purchased a Wavestream product and require technical service, please contact your regional Wavestream representative for assistance.

Repair and Return Support Service

We’re committed to designing and manufacturing products with the highest level of quality and reliability. Wavestream Customer Support should be contacted if you encounter any issues with your product and to assist with troubleshooting.

Before submitting an RMA request, please take a moment to review the Pre-RMA Checklist. The questions contained herein will provide valuable insights into any issues encountered while using our products and will help guide us through the RMA qualification process prior to the return of any Wavestream product for repair or maintenance.

In the event a product needs to be returned to Wavestream for further investigation, testing and/or repair, we offer a convenient on-line form to help facilitate the Return Materials Authorization (RMA) process.

Click here to open the RMA form, fill it out completely and email it as an attachment to support@wavestream.com.

Once the form has been received and reviewed, you will be contacted with your RMA number and provided with additional information on shipping the product back to Wavestream.

Inside Sales and Delivery

Contact Wavestream’s Inside Sales department to place a new order, check on an existing order or to receive shipment tracking information.

Telephone: +1 (909) 599-9080 ext. 487
Email: sales@wavestream.com